Aloha!

The team monitoring our email server noticed an error on one of our mail servers and has been working to resolve the issue.  The error has caused some of our members to be unable to retrieve their emails via Outlook or Thunderbird and in some cases directly via webmail.

The team is working to restore functionality as quickly as possible.

In the meantime, we have a work around that will enable you to access your critical emails.

1. Log into your cPanel.  You can access the cPanel at http://YOURDOMAIN/cpanel

Be sure to replace YOURDOMAIN with the URL for your Quan$ite (eg. http://tribalseduction.com/cpanel)

2. Once you’ve logged in, browse to the Mail icon (the top left icon) and then follow the Add – Remove – Manage accounts link.

3. On the next screen, you should see a listing of all your e-mail accounts.  At the top of the list, you’ll find the default account that was created for your domain next to the heading Main Account.

4. Click on the webmail link to log into your main webmail account.

5. On the next screen, please follow the Horde link.

6. You will be logged into your e-mail account and will see your main mailbox in the folders on the left of the screen as well as all the individual mailboxes you may have created for your domain.

If you’re unable to locate your login information for your cPanel, please visit us on the Support Desk at http://quansite.com/support or send Deborah Carraro a DM to @iDeborah on Twitter.  She’ll be online until 10 PM ET.